About Us

VIA revolutionizes the reception experience. Using our completely custom software, your clients are seamlessly connected to a live receptionist via video call, ensuring a personable face-to-face service that is all but lost in the digital age. This innovative approach not only caters to your clients, but also saves you time and money by demonstrating the ideal fusion of first-rate customer service with practical utility.

The primary objective in developing VIA was to provide businesses an economical solution the burden of rising labor costs. We offer you the ability to hire a full-time receptionist at an amazing cost reduction of up to 90% compared to hiring a full-time employee to carry out the same responsibilities.

VIA is entirely owned, operated, and funded by a mother-son co-op who have your best interest at heart. We are first and foremost committed to offering our product to you at the best possible price. No hidden fees, no surprises, and only the highest quality customer support. 

Our Story

VIA was born out of a personal experience that resonated deeply with our founders. They had encountered the real challenges faced by businesses leasing individual office spaces in buildings, where there was no dedicated personnel to welcome their clients.

The catalyst for VIA came when co-founder Tracey Kartsone arrived at a building for a scheduled appointment. She wondered around looking for the listed office suite, asking for directions and eventually discovering it. She waited in the lounge area for over 40 minutes before she finally knocked on the office door, only to find it completely empty. Perplexed and scouring her phone for any cancellation notice or relevant information, she found nothing. To her knowledge, the appointment was still on, and her associate was simply just attending to another client.

As she left the building, she contemplated the significant inconveniences she had experienced. What struck her was not just the mild frustration and time wasted but also the safety concern. It was late afternoon when she left, and the poorly lit parking lot raised safety issues.

This incident ignited the spark for VIA. Hearing similar stories from friends and colleagues, our founders recognized that this was a widespread problem affecting numerous people and businesses. Consequently, they embarked on a mission to develop a solution—a service that provides a full-time receptionist who never calls in sick, is never late, and without the exorbitant costs.